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Puppy's Love Customer Care and Privacy Policy

Customer Care Policy

Effective Date: 11/2024

 

At Puppy's Love, our customers are at the heart of everything we do. We are committed to delivering exceptional service, ensuring your satisfaction, and making your experience with us seamless, enjoyable, and memorable. This Customer Care Policy outlines our commitment to you and what you can expect when shopping with us.

 

1. Customer Service Commitment

We are dedicated to providing:

  • Friendly and Professional Support: Our customer care team is here to assist you with any inquiries, concerns, or issues.

  • Prompt Responses: We strive to respond to all customer inquiries within 24 hours, when available

  • Knowledgeable Assistance: Our team is trained to offer expert guidance on our products and services to meet your needs.

 

2. Contact Us

You can reach us through the following channels:

 

3. Customer Satisfaction Guarantee

We aim to ensure every customer is fully satisfied with their purchase. If something isn't right, we'll do our best to make it right:

  • Returns and Exchanges: Refer to our Return Policy for hassle-free returns and exchanges.

  • Refunds: We provide refunds in accordance with our return policy, processed promptly upon receiving your returned items.

  • Product Support: We offer detailed product guidance to help you choose and use the right items for your needs.

 

4. Respect and Transparency

We value your trust and are committed to:

  • Honest Communication: Providing clear and accurate information about our products, services, and policies.

  • Fair Treatment: Ensuring every customer is treated with respect, fairness, and care, regardless of their query or concern.

  • Privacy Protection: Safeguarding your personal information as outlined in our Privacy Policy (below).

 

5. Resolving Issues

If you encounter an issue, our goal is to resolve it quickly and efficiently:

  • Step 1: Contact our customer care team through your preferred channel.

  • Step 2: Provide details about the issue, including order information if applicable.

  • Step 3: We will investigate and provide a resolution within 2-5 business days.

 

6. Feedback and Suggestions

Your feedback helps us grow and improve. We welcome:

  • Product Suggestions: Share your ideas for new items or features.

  • Service Feedback: Let us know how we can better meet your needs.

  • Reviews: Leave a review on our website or social platforms to help others learn about your experience.

You can submit feedback through info@puppyslove.com

 

7. Accessibility

We strive to make our website and services accessible to everyone. If you require special assistance, our team is happy to accommodate your needs.

 

8. Continuous Improvement

We are committed to improving our customer care practices by:

  • Regularly reviewing feedback to enhance our services.

  • Training our team to provide knowledgeable and empathetic support.

  • Updating our policies to reflect our customers’ evolving needs.

 

Thank you for choosing Puppy's Love. We are here to make your experience exceptional, and we appreciate the opportunity to serve you and your beloved pets! If you have any questions or concerns, don’t hesitate to reach out.

 

With care,
The Puppy's Love Team

Privacy and Safety Policy

Effective Date: 11/2024

 

At Puppy's Love, your privacy and safety are our top priorities. This Privacy and Safety Policy outlines how we collect, use, and protect your personal information, ensuring a secure and trusted shopping experience.

 

1. Information We Collect

We collect the following types of information when you interact with our website:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details.

  • Account Information: Login credentials and purchase history.

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on our website, and interactions with our features.

 

2. How We Use Your Information

We use the information collected to:

  • Process orders and manage deliveries.

  • Communicate with you about your orders, promotions, or account updates.

  • Improve our website, products, and customer service.

  • Detect and prevent fraudulent activities or unauthorized access.

  • Personalize your shopping experience by tailoring product recommendations.

 

3. Information Sharing

We respect your privacy and do not sell your personal information. However, we may share information with:

  • Service Providers: Shipping companies, payment processors, and IT service providers to complete transactions and maintain website functionality.

  • Legal Obligations: When required by law to comply with legal requests or protect our rights.

  • Business Transfers: In case of a merger, sale, or acquisition, your information may be transferred to the new entity.

 

4. Data Security

We implement robust measures to protect your information:

  • Encryption: All transactions are encrypted using SSL technology.

  • Secure Payments: We partner with trusted payment processors to ensure your financial details are handled securely.

  • Access Control: Only authorized personnel have access to your personal information.

 

Despite our best efforts, no online platform is entirely secure. Please protect your account credentials and notify us of any unauthorized access.

 

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.

  • Opt-out of promotional communications by clicking "Unsubscribe" in our emails.

  • Withdraw consent for data processing where applicable.

To exercise these rights, please contact us at info@puppyslove.com

 

6. Cookies and Tracking

We use cookies to enhance your browsing experience:

  • Essential Cookies: Necessary for website functionality.

  • Analytics Cookies: Help us understand website usage to improve performance.

  • Marketing Cookies: Deliver personalized ads based on your preferences.

You can manage or disable cookies through your browser settings.

 

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child’s information has been provided to us, contact us to have it removed.

 

8. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you directly.

 

9. Contact Us

If you have questions or concerns about our Privacy and Safety Policy, please contact us:
 

Email: info@puppyslove.com
Phone: 833-99-PUPPY
Mailing Address:

68 Harrison Ave

STE 605 #717686

Boson, MA 02111                              

 

Your trust means everything to us. Thank you for choosing Puppy's Love for your pet supply needs!

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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